Terms & Conditions
Welcome to Velvyr (“we,” “our,” “us”). These Terms & Conditions govern your use of our website www.velvyr.org and any related services. By accessing or purchasing from our website, you agree to these Terms. Please read them carefully before using our site.
1. General Information
Velvyr is an eco-conscious lifestyle brand offering sustainable home, personal care, and pet care products. By visiting our site or purchasing from us, you engage in our “Service” and agree to be bound by these Terms & Conditions. If you do not agree, please do not use our site.
2. Eligibility
You must be at least 18 years old or have the consent of a parent or legal guardian to make a purchase on our website. By using our site, you confirm that you meet this requirement.
3. Product Information
We make every effort to display our products as accurately as possible. However, variations in color, texture, or packaging may occur due to natural materials and screen differences. We reserve the right to modify or discontinue any product without notice.
4. Pricing and Payments
All prices listed on our site are in CAD and include applicable taxes unless otherwise stated.
We accept major credit and debit cards, PayPal, and other secure payment methods.
Velvyr reserves the right to change prices or promotions at any time without prior notice.
5. Shipping and Delivery
Orders are processed within 1–3 business days. Delivery times vary depending on your location and chosen shipping method.
Velvyr is not responsible for delays caused by carriers, customs, or unforeseen circumstances.
You will receive tracking details once your order has been dispatched.
6. Returns and Exchanges
We want you to love your purchase. Returns and exchanges are accepted within 7 days of delivery, provided items are unused, unopened, and in their original packaging.
Please contact us to initiate a return.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
7. Sustainability Commitment
As part of our mission, we minimize packaging waste and encourage responsible consumption. By purchasing from Velvyr, you acknowledge and support our sustainability efforts, including reusable and recyclable materials used in packaging and fulfillment.
8. Intellectual Property
All content on this website — including text, graphics, logos, product names, and images — is the property of Velvyr and protected by copyright and trademark laws.
You may not reproduce, distribute, or modify any part of this website without prior written permission from us.
9. Limitation of Liability
Velvyr shall not be held liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
Our total liability for any claim shall not exceed the amount paid for your purchase.
10. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.